Returns & Refunds Policy

As provided for by European consumer protection law, you have 14 days from delivery of the product to exercise your right of withdrawal, without having to give any reason.

The 14-day period starts on the day you physically receive the product. For example:

• Product delivered on 1 March → last day to withdraw: 15 March
• Product delivered on 15 March → last day to withdraw: 29 March

In addition to the statutory right of withdrawal, Meridiano voluntarily offers a “Satisfied or your money back” guarantee within 30 days of delivery. This is a commercial policy that is in addition to, and does not replace or limit, your statutory rights (the 14-day right of withdrawal and the 2-year legal guarantee of conformity).

• The product may be tested to check that it works, without losing the right of withdrawal
• The product must be returned in its original packaging or in equivalent packaging; the original packaging does not need to be intact
• All accessories received must be included
• For defective or non-conforming products, the original packaging is not required
• Returns are not accepted for products damaged by the customer during use, or if requested more than 30 days after delivery

If the product arrives defective or damaged in transit, we will provide a free replacement or a full refund, at your option.

3.1 What is covered

• Manufacturing defects
• Visible damage caused during shipping
• Product received that does not match the order description
• Components missing or damaged on arrival

3.2 Procedure

• Contact us within 48 hours of delivery
• Send clear photos or videos showing the defect or damage
• Include your order number and a description of the problem
• Our team will review the case within 24–48 working hours
• If approved, we will send a replacement product at no additional cost or issue a refund

IMPORTANT: for defective or non-conforming products, return shipping costs are borne by us.

Step 1: Contact customer service

To start a return request, write to info@meridianostyle.com including:

• Order number
• Reason for the return
• Photos of the product (if applicable)
• Full name and the email address used for the order

Step 2: Return instructions

Our team will review your request within 24–48 working hours and email you the return address and detailed instructions. No return authorisation number is required.

Step 3: Send the product back

• Pack the product in its original packaging or equivalent
• Include all accessories received
• Ship it to the address provided by our team
• Keep the shipping receipt with the tracking number

Return shipping costs are borne by the customer in the case of voluntary withdrawal (change of mind), and by us in the case of a defective, non-conforming or damaged product.

• Refunds are processed within 14 days of receipt of the returned product
• Refunds are credited to the same payment method used for the purchase
• You will receive a confirmation email once the refund has been processed
• Depending on your bank or payment provider, it may take a few additional days for the amount to appear on your statement

We do not currently offer a direct exchange service. If you would like a different product or colour:

• Request a return of the original product following the standard procedure
• Once you have received your refund, place a new order

Exception: if the product is defective, we will replace it free of charge as described in Section 3.

All our products are covered by the 2-year legal guarantee of conformity provided for by European law. During this period, you may request a repair, replacement or refund in the event of a lack of conformity.

For consumers resident in the European Union, the mandatory consumer protection rules of their country of residence continue to apply. You may also use the European ODR platform: https://ec.europa.eu/consumers/odr

For any questions about our returns policy, or for help with a request, contact us at:

Email: info@meridianostyle.com

Response times: usually within 24–48 hours.

Your satisfaction is our priority. We are committed to making the returns process as simple as possible.